The White Tent
0 £0.00


 For the purposes of these Terms and Conditions of Sale the following meanings will apply:
• "The Company" means Lux Level Limited and or any of its subsidiary companies.
• "The Condition" means Terms and Conditions of Sales.
• "The Goods" means the goods agreed to be supplied by the Company or any of its subsidiary companies as the case may be.
• "The Purchaser" means any firm or company that has agreed to buy the goods
The company reserves the right to amend the Conditions. All quotations are made; all orders are accepted subject to these conditions.


(a) The Company ONLY accepts purchases online and payments in advance unless otherwise agreed in writing.
(b) The Company reserves the right to accept or cancel orders, as well as to cancel any uncompleted order or to suspend delivery in the event of any of the Purchaser's commitments with the Company not being met or if the Company is of the opinion that such commitment will not be met by the Purchaser.

PRICES (a) All prices are exclusive VAT or any equivalent tax unless otherwise stated. (b) The price payable for the goods will be the price as indicated on the site at the time of purchase.


(a) Unless otherwise agreed in writing, payment in full is due on the date of order online.


(a) All particulars of Goods are provided by the OEM manufacturer. All descriptions and illustrations and particulars of weights and dimensions and performance criteria issued by the Company in catalogues, price lists, advertising matter and specifications are by way of general descriptions and approximate only, and shall not form part of any contract or give rise to any liability on the part of the Company. 
(b) It is the policy of the company to endeavor to develop and improve its products, and accordingly the Company reserves the right to change all specifications without prior notification or public announcement.


(a) The delivery fee is included in the price quoted for orders over £250 unless otherwise stated.
(b) All times or dates for delivery of the goods given by the Company are approximate only and shall not be of the essence of the contract.
(c) The purchaser will sign the Company's delivery note for the receipt of goods. If the Purchaser signs "unexamined" the Company will deem this to be an acknowledgement of the receipt of all pallets, boxes, cartons or packages specified in the delivery note.
(d) Delivery dates (if any) given by the Company are given in good faith to indicate estimated delivery times but will not amount to any contractual obligation to deliver at the times stated.


(a) The Company will replace or resend any goods damaged in transit or not delivered in accordance with the Delivery Note, provided that this has been clearly indicated on the relevant documentation at the time of delivery.
(b) Where an entire delivery has not been received the Company will credit all items in full provided that the Company has received written notification within 5 working days of the date of invoice; failure to notify the Company of the non-delivery in the period will release the Company from liability for claims for non-delivery.
(c) On receipt Goods should be checked by the Purchaser with advice note enclosed with the Goods. Shortage claims will be considered if the Company and its designated carriers receive written notification of any such shortage within 3 days of delivery. Failing which no liability will be admitted. In any such case, the packaging and contents should be retained for inspection. The Purchaser shall do all that is reasonable to help the Company investigate the complaint. 


(a) The Company only accepts returns if the goods are faulty, damaged in transit between the Company and the Purchaser, or if the wrong goods have been delivered. In no other circumstances, the Company will have accepted goods returns. The cost of carriage for returns is at the expense of the Purchaser.
(b) In the circumstances of fault or damaged in transit, the Company shall carry out an inspection of the returned goods. A credit may be rejected, if the fault or damage to the products can be shown to have been caused other than in the manufacturing of the products.
(c) Following the inspection of the returned goods, if they are not confirmed as faulty or damaged in transit, goods can be returned to you at your expense and may occur a handing charge of 25%.
(d) In any circumstances, the Company reserves the right to credit the items at the last invoiced value.


(a) The Company shall not be liability for any loss or damage suffered by the Purchaser if the Company is prevented from fulfilling a Purchaser's order as a result of industrial dispute or any cause beyond its reasonable control or any liability of the Company to procure materials required for the performance of the order. The company shall suspend or make partial deliveries or extend the time or times for delivery. 


(a) The ‘risk’ in the goods shall pass to the Purchaser immediately on delivery of the goods to the Purchaser.
(b) The ‘property’ in the goods shall pass to the Purchaser immediately on delivery of the goods to the Purchaser. 


The Company’s Warranty Policy and Warranty Terms and Conditions are applicable to all Goods supplied. Summary of Warranty Policy and Terms and Conditions (non-exhaustive) as below:
(a) The warranty does not cover any damage to the Goods that results from improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions or any unauthorized disassembly, repair or modification.  
(b) The warranty covers only repair, replacement, refund or credit for defective Goods. 
(c) The Company is not liable for, and does not cover under warranty, any damages or losses of any kind whatsoever resulting from failure of Goods, or any costs associated with determining the source of problems or removing, servicing, or installing the Goods.
(d) In the event of a claim, the Company’s sole obligation shall be to issue a refund or replacement for the Goods supplied.
(e) Unless advised otherwise, the Company shall have no obligation to repair, replace or refund until the defective Goods are returned to the Company.
(f) The cost for returning goods is at the Purchaser expense.


(a) Any failure or neglect by us to enforce at any time any of the provisions hereof shall not be construed nor shall be deemed to be a waiver of the Company’s rights hereunder not in any way affect the validity of the whole or any part of the Condition of Sales nor prejudice our right to take subsequent action. 
(b) The Conditions of Sales apply shall be governed and construed in accordance with the Laws of England and you shall submit to the exclusive jurisdiction of the the English Courts in all matters relating to the subject matter of the Condition of Sales.